Give your users and customers an easy way to get support, help, and answers.

Plus enable one (or more) support staff to track and manage requests.

Features:

• Online Live Chat
• Escalation logs
• Create new ticket on behalf of a site user
• Fully Customizable ticket list
• Improved grid sort and paging control
• System time offset

Other features of Support Desk:

• “Shadow User” feature for improved administration and setup 
• “Quick Update” feature to allow users to easily update tickets
• Add file(s) to requests 
• Custom “Priority”, “Status”, and “Location” lists 
• Status selections visible by support role
• Three (3) miscellaneous fields
• Anonymous request submission and tracking
• Customizable “Submit” and “View” links and text
• Customizable “Thank You,” authorization, and login messages
• “My Open Tickets” link for easy display of a support person's open tickets  
• Users can log help requests
• Support users can respond to requests
• Categories can be setup to organize the requests
• Supports users can be assigned to specific categories by role or username
• E-mail notification is sent when requests and updates are posted

With the Information Base module...

• Articles can be submitted by users with access
• Articles are organized by Category and Sub-Category
• Help Desk requests can be converted into Info Base articles for users to view