Friday, December 15, 2017

Features:
  • Fully Customizable ticket list
  • Improved grid sort and paging control
  • System time offset
Other features of Support Desk:
  • "Shadow User" feature for imporved adminstration and setup 
  • “Quick Update” feature to allow users to easily update tickets
  • Add file(s) to requests 
  • Custom “Priority”, “Status”, and “Location” lists 
  • Status selections visible by support role
  • Three (3) miscellaneous fields
  • Anonymous request submission and tracking
  • Customizable “Submit“ and “View“ links and text
  • Customizable “Thank You“, authorization, and login messages
  • "My Open Tickets" link for easy display of a support person's open tickets  
  • Users can log help requests
  • Support users can respond to requests
  • Categories can be setup to organize the requests
  • Supports users can be assigned to specific categories by role or username
  • E-mail notification is sent when requests and updates are posted
With the Information Base module...
  • Articles can be submitted by users with access
  • Articles are organized by Category and Sub-Category
  • Help Desk requests can be converted into Info Base articles for users to view

Support Desk 4.0
 
 
 
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Summary
Support Desk 4.0
Give your users and customers an easy way to get support, help, and answers. Plus enable one (or more) support staff to track and manage requests...
Details

Give your users and customers an easy way to get support, help, and answers.

Plus enable one (or more) support staff to track and manage requests.

Features:

  • Online Live Chat
  • Escalation logs
  • Create new ticket on behalf of a site user
  • Fully Customizable ticket list
  • Improved grid sort and paging control
  • System time offset

Other features of Support Desk:

  • “Shadow User” feature for improved administration and setup 
  • “Quick Update” feature to allow users to easily update tickets
  • Add file(s) to requests 
  • Custom “Priority”, “Status”, and “Location” lists 
  • Status selections visible by support role
  • Three (3) miscellaneous fields
  • Anonymous request submission and tracking
  • Customizable “Submit” and “View” links and text
  • Customizable “Thank You,” authorization, and login messages
  • “My Open Tickets” link for easy display of a support person's open tickets  
  • Users can log help requests
  • Support users can respond to requests
  • Categories can be setup to organize the requests
  • Supports users can be assigned to specific categories by role or username
  • E-mail notification is sent when requests and updates are posted

With the Information Base module...

  • Articles can be submitted by users with access
  • Articles are organized by Category and Sub-Category
  • Help Desk requests can be converted into Info Base articles for users to view
Specifications
SpecificationDescription
Custom Module Package (PA):Yes
Database Compatibility:MS SQL Server
Platform:DNN versions 2.12 and above
Source:VB.NET Included

Give your users and customers an easy way to get support, help, and answers.

Plus enable one (or more) support staff to track and manage requests.

  • Escalation logs
  • Create new ticket on behalf of a site user
  • Fully Customizable ticket list
  • Improved grid sort and paging control
  • System time offset

Other features of Support Desk:

  • “Shadow User” feature for imporved adminstration and setup 
  • “Quick Update” feature to allow users to easily update tickets
  • Add file(s) to requests 
  • Custom “Priority”, “Status”, and “Location” lists 
  • Status selections visible by support role
  • Three (3) miscellaneous fields
  • Anonymous request submission and tracking
  • Customizable “Submit” and “View” links and text
  • Customizable “Thank You,” authorization, and login messages
  • “My Open Tickets” link for easy display of a support person's open tickets  
  • Users can log help requests
  • Support users can respond to requests
  • Categories can be setup to organize the requests
  • Supports users can be assigned to specific categories by role or username
  • E-mail notification is sent when requests and updates are posted
With the Information Base module...
  • Articles can be submitted by users with access
  • Articles are organized by Category and Sub-Category
  • Help Desk requests can be converted into Info Base articles for users to view
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